Processing & Shipping Information

Processing time:
Our usual processing time is 48-72 hours on most items, outside peak times. This does not include our resin finish tumblers (they are individually made to order with a turn around time of approx. 7-10 days). 

Processing times are extended during peak times however, if you are on a tight time frame, please touch base with us before you order and we'll do our absolute best to facilitate an expedited processing time. We can tell you if we have your item in stock ready for immediate dispatch, or if there is likely to be a delay. You may also wish to consider our "Rush my Order" option found here https://www.apersonaltouch.co.nz/products/rush-my-order

Courier delivery times:
Once your parcel is on board the Courier, the delivery time frame is beyond our control. We have a daily scheduled pick up run Monday - Friday (Couriers in NZ do not collect on the weekends). We usually find parcels across the North Island (non-rural) arrive within 2 working days and, parcels bound for the South Island (non-rural) arrive within 3 working days. Please allow an extra 3-4 days if you have a rural delivery address. These times are indicative only and we cannot take responsibility for late delivery of gifts due to location, adverse weather, traffic, incomplete or incorrect address information, unforeseen circumstances or any other reason beyond our control. 

Tracking your parcel:
You will receive an automated email with your tracking number once your order has been dispatched, however it make take up to 24 hours for the tracking to update. Check your junk/promo/spam/other folder as your tracking email may end up in there. We do not have any additional tracking information than what is provided to you. The quickest way for you to track down your parcel is to contact the Courier company directly. 

Authority to Leave (ATL): 
All our parcels are sent with "Authority to leave" (no signature required). If you specifically do not want your parcel left without a signature, please add a note when you place your order and we will do our best to facilitate this.